Oh Clem FAQS

Oh Clem FAQS


What is my Oh Clem jewelry made of?

All of our jewelry is made from high quality stainless steel, enamel and are nickel-free. Our jewelry has a vacuum clear coat to further protect your ears and to make your jewelry last. 

Our hair clips are the an exception as they are 16K gold plated, not stainless steel. This is to make them lighter in wearing. Stainless steel would be too heavy to comfortably wear. 

My order has issues, what should I do?

If your order is less than perfect upon arrival, please let us know! You can send a photo and email to our customer service team and we will get back to you asap. Contact us at hello@ohclem.com.

I changed my mind, can I return my order?

All unworn merchandise can be returned within 30 days of receiving your order for a full refund. All returns must be sent back unused, in original packaging. Have you worn your jewelry and decided it's not for you? Please still reach out! We want our customers to be fully satisfied. 

I forgot to use a promo code on the order I just placed, can I still get my discount?

Unfortunately we can't go back and apply a coupon code on an order already placed. 😢

Should I choose Screw Back Earrings or Regular Post Earrings?

Both options are made from high quality stainless steel so they won't irritate sensitive ears. 

Our Screw Back Earrings only use one back type - screws. These backs screw onto a threaded post so they stay tight and secure until you choose to unscrew them! The post is a bit thicker and shorter than regular earring posts. However, the piercing won't be noticeably stretched. 

If you want just your normal, everyday earrings, our Regular Posts are right for you! You can choose from a variety of back options for our Regular Posts.

Which Backs should I choose for my Regular Post Earrings?

The Flower Backs are our most economical option. These backs are just your standard, silicone earrings backs. The Flower backs are included with every order of regular post earrings.

The Bubble Backs are perfect for girls who hate getting poked by earring posts! These backs are a bit bigger, so they cover the entire earring post and protect behind the ear. 

The Mushroom backs are extra secure, so earrings stay in the ears and not in the carpet, backyard, or bed! Their shape makes them easy to take off without pinching little ears. If you’re looking for a solution to lost earrings - these are for you! They are made from silicone and 14K gold.

Are Oh Clementine Screw Backs easy to get on and off?

YES. It may feel a little weird at first because the back is small for adult hands to hold. However, after a little practice it's no problem. Making sure the screw back is on the post straight is very important and will make screwing and unscrewing much easier. 

The post of a Screw Back Earring is a thicker gauge (or in other words, is a thicker post than normal earrings.) This may take some getting use to. If inserting for the first time, we suggest sliding another earring in first to make sure the piercing hole is ready. Waiting to insert Screw Back Earrings after a warm shower will help the piercing be more malleable as well.


Any other questions? Email us at hello@ohclem.com



Oh Clem Team


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